Tenants of rental properties facing disconnection should contact customer service for guidance. Prior to disconnection, eligible customers may apply for an installment payment plan to pay off past due balances. When the moratorium ends, customers will receive written notice before water service can be disconnected for non-payment. If you need your water turned back on, please contact Engage Toledo.
DisconnectionĪt this time, water service will not be discontinued due to non-payment. You can also read more information on programs for lowering your bill.
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If you are experiencing financial hardship, customer service can provide guidance for how to best manage your specific situation. If your payment is returned, you may be charged an additional processing fee, as well as any applicable late fees. A 5% late fee will apply to the whole past due balance if payment is not received. When the moratorium ends, payment must be received in our office by the due date listed on the back of this bill. want to quickly see their account balance without a loginĪll late fees for water bills have been suspended during COVID-19.want to find the total amount paid annually for tax purposes.are looking to purchase a property and want to see the outstanding balance on that account.are renters and want to see the account balance, even if they are not the named account owner.The online account lookup allows customers to find an account balance for any active account. See instructions on how to create an account. sign up or manage paperless billing save $1/monthĬustomers who wish to sign up for an automatic bank draft plan are no longer able to do that through this portal, and should use their bank's bill pay option instead.The online water bill portal is for customers who'd like to:
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